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Please be ready with your application reference number starting with 'P'. For example P1234567
These terms and conditions are a binding legal agreement between yourself and Australian National Character Check. By submitting a request for a Nationally Coordinated Criminal History Check, you acknowledge and agree that you have read and understoodthese terms and conditions and are legally bound by them.
‘Australian National Character Check’ - Refers to Australian National Character Checks Pty Ltd - ACN: 621712598 - Trading as: Australian National Character Check
‘Service’ - Any services that are provided by Australian National Character Check, including VEVO, Bankruptcy and NPHC.
Service Request’ - Any services that are provided by Australian National Character Check, including VEVO, Bankruptcy and NPHC.
‘Customer’ - A client who has requested and paid for a Service.
‘Fees’ - The Fees associated with use of the Service provided by Australian National Character Check.
‘Website’ - The website that is used to provide the Services, hosted by Australian National Character Check.
‘Applicant’ - A Customer who is/has completed the application required for their requested service.
‘NPHC’ - Refers to a Nationally Coordinated Criminal History Check.
Australian National Character Check cannot release any National Police History Check information without receiving the applicant’s signed (electronically or physically) Application and Informed Consent Form and the minimum required forms of identification documents. The applicant agrees to their identification document information being checked with the Issuer or Official Record Holder, and third party ID verification vendors.
Australian National Character Check will, from the date the Customer pays the Fees:
The user/applicant must:
It is agreed that the applicant will review all information they have provided in their application before submitting, to ensure the information they have provided is accurate and correct, this includes the submission of ID documents by the Applicant.
Any incorrect information supplied by the applicant will result in an invalid National Police History Check. The applicant understands that if their police check application has not been correctly lodged after 3 months, upon lodgment, updating of details may be required.
If for whatever reason the applicant fails to complete a Service Request within this time (including, without limitation, where a request for further information by Australian National Character Check from the applicant and the applicant has failed to respond), Australian National Character Check may in its absolute discretion cancel or archive the Service Request including any monies which that applicant has paid will be forfeited. Australian National Character Check will then be released from all claims and obligations to provide the services in connection with that Service Request.
The applicant is responsible to bear costs that may arise out of a complaint made in connection with the requests that have been lodged by the applicant. This includes complaints that may have been made by an Australian Police Agency or any other Australian Government Agency.
The applicant must acknowledge and accept the Privacy Policy and General Information in addition to these Terms and Conditions in order to complete their National Police History Check.
The applicant understands that Australian National Character Check cannot expedite the National Police History Check process.
Additionally, the Customer acknowledges that:
The applicant understands that Australian National Character Check cannot expedite the Visa Entitlement Verification Online process.
Additionally, the Customer acknowledges that:
The applicant understands that Australian National Character Check cannot expedite the Bankruptcy Check process.
Additionally, the Customer acknowledges that:
The customer acknowledges and agrees that each time the Service is used, they will be charged the Fees as stipulated in Australian National Character Check website.
Australian National Character Check is the sole party in charge of determining and varying the Fees associated with the Service. Australian National Character Check is under no obligation to provide the Service to the Customer if the Fee has not been paid.
The customer agrees that Australian National Character Check may vary the Fees at any time, without notice. It is the customers responsibility to ensure they are aware of any variations via the Australian National Character Check website.
As per Australian Taxation Office laws, the fee outlined is GST (Goods and Services Tax) inclusive. The fee includes the 10% tax.
Australian National Character Check is NOT required to provide a refund for:
Refunds will only be issued if Australian National Character Check determines, at their discretion, that extenuating circumstances apply to a Customer.
Australian National Character Check will charge a refund administration fee of $20.00 (including GST) to process refunds. This fee will be subtracted from the total amount that is approved by Australian National Character Check to be transferred into the applicants nominated bank account.
In its absolute discretion, Australian National Character Check may choose to withdraw and not proceed with the completion of a Service Request where:
Australian National Character Check is committed to protecting an applicant’s privacy and complies with the Australian Privacy Principles as set out in the Privacy Act 1988. The Customer and Australian National Character Check are bound by the following for use of the Service:
View our Privacy Policy for further information.
Irregardless of other sections in these Terms and Conditions, Australian National Character Check does not warrant or guarantee that the Services will be uninterrupted, continuous or error/defect free.
The Customer acknowledges that the continuity of the Services is dependent on a number of environmental and external factors outside normal control of Australian National Character Check. The Customer also acknowledges that Australian National Character Check will have no liability whatsoever in relation to failure or interruption of the performance and function of the Service. Australian National Character Check will use reasonable means to restore the Service to a functioning state at their earliest convenience.
The Customer agrees that Australian National Character Check Website and Services will from time to time undergo service unavailability due to routine maintenance.
The Customer acknowledges and agrees that Australian National Character Check may need to suspend the Service if required to do so by the Law, or any Australian Government Agencies, or if the Customer breaches any of the outlined Terms and Conditions.
In the event where an applicant thinks there may be an error on a police check Result, they may contact Australian National Character Check to clarify any details. If there is still any concern, the applicant may refer to the result dispute process below to clear any concern:
An applicant cannot dispute police history information provided by Australian National Character Check through the ACIC or a Police Agency directly. All disputes must be raised directly through Australian National Character Check.
Any part of this website may not be copied or imitated in whole or part. This includes logos, graphics, sound or images that are contained within the website.
Any user of the service acknowledges that Australian National Character Check remains the sole owner of, and retains all Intellectual Property Rights with respect to the service, including all documentation, know-how, methodologies, equipment, systems, processes and other materials supplied or made available to the applicant under or in connection with these terms and conditions.
The Customer acknowledges and agrees that Australian National Character Check has the right to amend these Terms and Conditions at any time. Amendments will become effective as soon as they are available to the general public on the Australian National Character Check website.
It is the Customer's responsibility that they check and review the Terms and Conditions to ensure they are up to date and satisfied.
The applicant of a service provided by Australian National Character Check must:
The Customer acknowledges that in circumstances where “acts of God” (such as, but not limited to, fires, explosions, earthquakes, drought, tidal waves and floods), acts or threats of terrorism, have occurred, it is commercially impracticable for Australian National Character Check to conduct their normal processes and hence may not perform to the expectations and obligations outlined in the Terms and Conditions, Privacy Policy and General Information.
They also agree that in the circumstances outlined, proper function of the Service and website may not be possible.
Failure or omission by Australian National Character Check at any time to enforce or require strict or timely compliance with any provision of this agreement will not affect or impair that provision, or the right of Australian National Character Check to avail itself of the remedies it may have in respect of any breach of a provision, in any way.
The applicant understands that their Personal Information may be used for general law enforcement purposes, including those purposes set out in the Australian Crime Commission Act 2002 (Cth).
If the Applicant has applied for a police check; the applicant consents to a Police check being undertaken on all names under which the Applicant was, is or has been known, as provided by the Applicant to Australian National Character Check.
By submitting a police check, VEVO Check, or Bankruptcy Check, the applicant accepts the inherent risk that is associated with transferring data online. While reasonable steps are taken to ensure data is securely protected by way of network security controls, Australian National Character Check cannot guarantee the mitigation of every intrusion attempt.
Australian National Character Check shall use its best endeavours to operate its service. The applicant hereby releases Australian National Character Check, and its agents, servants, contractors and employees from time to time, to the full extent permitted by law, from all claims and demands of every kind resulting from any loss or damage to the applicant, or any persons related to the applicant, arising in and from the operation of Australian National Character Check service, the failure to operate the same, or any other matter or thing arising out of these terms and conditions.
Total aggregate liability for any damages suffered or incurred by the applicant under or in any way connected with these terms and conditions or the provision of Australian National Character Check service is limited to an amount equal to the Fee paid by the Applicant to Australian National Character Check.
Any provision of these terms and conditions which become illegal, void or unenforceable will be ineffective to the extent only of such illegality, voidness or unenforceability and will not invalidate the remaining provisions. Every clause of these terms and conditions (including parts of clauses) must be read as a separate and severable provision
This agreement is governed by, takes effect under and will be construed in accordance with, the laws of the Australian Capital Territory, and the parties irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of the Australian Capital Territory and courts entitled to hear appeals therefrom.
If these Terms and Conditions are terminated for any reason such termination will not affect any accrued rights or liabilities of Australian National Character Check nor will it affect the coming into force or the continuance in force of any provision of this agreement which is expressly or by implication intended to come into force or continue on or after the termination.
Australian National Character Check is committed to respecting your privacy and Personal Information. We comply with the Australian Privacy Principles as set out in the Privacy Act 1988. We reserve the right to change, modify or update this privacy policy at any time.
This Privacy Policy is in addition to our Terms & Conditions.
'Customer' is referring to any party that uses any services provided by Australian National Character Check.
'Service' is referring to the use of any of the checking services that Australian National Character Check offers.
Australian National Character Check allows customers to apply for a Nationally Coordinated Criminal History Check, National Bankruptcy Check, or a Visa Entitlement Verification Online (VEVO Check). The Nationally Coordinated Criminal History Check is commonly referred to as a police check. The checks can be used when applying for employment, probit, appointment to positions of trust and a variety of Australian licensing and registration schemes.
Australian National Character Check records Personal Information about the Customer that pertains to information used in the National Police Checking Service (NPCS), or which Australian National Character Check is authorised to obtain. This information may include (and is not limited to) a Customer’s name, address, date of birth, contact details, drivers licence details, passport details, or any other information you provide to us, or permit us to obtain.
Sensitive information that is applicable to the Customer’s criminal history information, Visa status, or bankruptcy history may be recorded. Australian National Character Check will not keep unsolicited information, as all information will be received from the Customer with their consent or permission (as applicable).
At times we may check your identification documents with the Issuer or Official Record Holder to verify the accuracy of your information. This may include using a third party service to ensure the submitted documents are legitimate and true.
Australian National Character Check may use technology to determine whether humans or robots are accessing the website. For this purpose some user data may be stored such as:
Australian National Character Check records, uses and may disclose a Customer’s Personal Information for the following purposes, unless otherwise required by law:
Personal Information will be collected lawfully, appropriately and in a non-intrusive manner.
Australian National Character Check only collects Personal Information about a Customer if it relates to one of the above stated purposes.
A Customer consents to us using and disclosing Personal Information for these purposes or any other purpose Australian National Character Check obtains consent for.
A Customer is entitled to request access to their Personal Information that Australian National Character Check holds under the Australia Privacy Principles 12 and 13.
If the Customer identifies that information previously submitted is not accurate, out of date or incomplete, then under the Australia Privacy Principle 13, they may contact us in writing to correct this information. Australian National Character Check will then take reasonable steps to amend this Personal Information.
A Customer has the right, with limitations, under the Freedom of Information ACT (FOI) to access documents Australian National Character Check holds. This process may take up to 30 days.
The Freedom of Information Act 1982 (FOI Act) gives any person the right to:
You can ask to see any document that we hold. We can refuse access to some documents, or parts of documents that are exempt. Exempt documents may include those relating to national security, documents containing material obtained in confidence and or other matters set out in the FOI Act.
The Customer acknowledges and accepts that Australian National Character Check has some grounds for refusal regarding disclosure of Personal Information, and are as follows:
If you wish to access information we hold about you please put your request in writing and send it to:
Privacy Officer
Australian National Character Check
P.O. Box 237, Fyshwick, Australian Capital Territory, 2609
Our Privacy Officer can also be contacted by email on:
Email: support@ancc.com.au
Australian National Character Check will store and protect Customer’s data. This includes the use of third party storage vendors, and other electronic and physical means of ensuring that the data is safe and secure.
Personal information that is stored electronically is encrypted on secure servers located in Australia, hence Customers can be assured that their data is staying within national borders.
Our aim is to ensure that all Personal Information is securely protected from misuse, loss, and unauthorised access, modification or disclosure by way of maintaining:
Police check results and information we collect on the ‘informed consent form’ (police check form) are securely destroyed after 12 months.
We also ensure all employees of Australian National Character Check have entered into Confidentiality Agreements. Access to your Personal Information is restricted to employees or contractors who require it to provide services to you.
It is a users choice whether to provide Personal Information to Australian National Character Check for the purposes of the service. However, if the information requested is not provided, we may be unable to fulfil your request for specific Services or may not be able to identify you.
If you believe we have breached the Australian Privacy Principles, please call us, or send us an email. Australian National Character Check takes privacy of Personal Information very seriously. We endeavor to reply to your complaint within five (5) business days.
If you wish to access information we hold about you please put your request in writing and send it to:
Privacy Officer
Australian National Character Check
P.O. Box 237, Fyshwick, Australian Capital Territory, 2609
Our Privacy Officer can also be contacted by email on:
Email: support@ancc.com.au
Australian National Character Check does not directly disclose Personal Information to any overseas recipient unless if we have consent from the applicant.
If an applicant's identity cannot be adequately confirmed using Australian sources, we may need to send information overseas to continue the identity verification process.
Australian National Character Check also collects customer data that does not hold Personal Information, but pertains to how you use the website. This information allows Australian National Character Check to improve and tailor our services to better meet customer needs. We may share this data with third party services to better understand our customers’ needs.
When you visit the Australian National Character Check website, our web server collects information that helps us understand your needs so we can offer you the best user experience. Information collected includes the pages you visit, the date and time of your visit, how long you were on the site, your IP address, how you came to the site, your top level domain name (for example - .com; .gov; .au) and the type of browser you are using. All information collected does not identify you personally.
Australian National Character Check uses Google Analytics User-ID tracking. This tracking does not contain any sensitive or private information. If you do not want to be tracked in this way, contact us to be opted out.
Our accreditation with ACIC is under Australian National Character Check Pty Ltd and the trading name is Australian National Character Check.
In the event where an applicant thinks there may be an error on a police check Result, they may contact Australian National Character Check to clarify any details. If there is still any concern, the applicant may refer to the result dispute process below to clear any concern:
An applicant cannot dispute police history information provided by Australian National Character Check through the ACIC or a Police Agency directly. All disputes must be raised directly through Australian National Character Check.
We reserve the right to change, modify or update this privacy policy at any time, without liability to you, by posting the revised version on our website. The revised version will take effect immediately upon posting. The Customer should refer to this privacy policy on our website regularly.
Australian National Character Check implements an array of high level security measures to ensure customer data is collected securely.
Our website incorporates the use of Secure Sockets Layer (SSL) to establish an encrypted link between our web server and a customer’s browser. This creates a secure environment for the exchange of information via our website.
The closed padlock icon located in the address bar above represents the encryption on Australian National Character Check website. You can check that the web address starts with ‘https’ and that a closed padlock icon is present.
A Nationally Coordinated Criminal History Check (police check) is a collation of police and conviction history information about an individual that has been determined releasable by government agencies.
70% of checks are delivered within 24 hours. All other checks can take longer than 10 business days to be returned.
Our system automatically dispatches results on the same day they are received.
The time it takes Australian police agencies to process an applicant's result is outside of our control.
Australian National Character Check cannot process a Nationally Coordinated Criminal History Check for the following purposes:
Check certificates are available to download for three (3) months. After this period has elapsed, a new check must be applied for. A police check is a point-in-time check and only represents the applicant’s offence history as of the date of release. Most employers and decision makers will not accept a check that is older than three (3) months, however this will depend on their internal risk mitigation policies.
Nationally Coordinated Criminal History Checks provided by Australian National Character Check are valid in all states and territories in Australia.
Our minimum age is 10 years of age. If you are under 18, a parent or guardian will be required to provide an Informed Consent as part of the application.
It should be noted that the time it takes Australian Police Agencies to process your Nationally Coordinated Criminal History Check Result is outside of ours, or any other providers' control. Generally if a Nationally Coordinated Criminal History Check Result has taken longer than 3 business days to receive, it has been sent to Australian Police Agencies for further review or manual processing. This may occur for a number of reasons. Reasons for a delay in receiving a Result may include but is not limited to:
Your application is sent to Australian Police Agencies for review or manual processing. They will determine based on their records if whether or not you have a disclosable court outcome on your record.
If you believe there may be an error on your Nationally Coordinated Criminal History Check Result, please follow the guidelines below:
In the event you believe that there is misinformation on your Nationally Coordinated Criminal History Check Result regarding the court outcome history, you are entitled to lodge a Dispute. Please follow the procedure below if this occurs:
Please note: We cannot provide updates regarding the status of your lodged Dispute as this is no longer in our jurisdiction.
The accuracy of a Nationally Coordinated Criminal History Check is dependent on the quality and quantity of information provided by the Applicant. Australian National Character Check sets a minimum for the information required but it is the Applicant's responsibility that the information submitted is true, accurate and up to date.
In the event you require a hard copy certificate sometime after submission of your Nationally Coordinated Criminal History Check application, you will be required to directly email Australian National Character Check on support@ancc.com.au Please list your First Name, Surname and Date of Birth in the email. Please note there will be an additional postage charge for this service.
Results on Nationally Coordinated Criminal History Checks have no set expiry date. A Nationally Coordinated Criminal History Check is a point-in-time check, meaning that the results only reflect police records on the date they are released by each police agency. Decision makers (e.g. employers) are responsible for determining how long Nationally Coordinated Criminal History Checks are to be accepted as 'valid', based on their own risk management strategy and assessments.
A Nationally Coordinated Criminal History Check Certificate will contain the results of your Nationally Coordinated Criminal History Check application and disclosable court outcomes (if any).
Yes, Australian National Character Check website has a 'Track a Check' service available to all of our Customers, found on this website. Simply input your email address used during your application and the application reference number to view the status of your Check.
If you wish to verify the contents of a Nationally Coordinated Criminal History Check Result, you may do so through our website’s 'Verify a Check' feature. This will display the information we hold regarding the Result.
Australian National Character Check cannot provide Australian Federal Police (AFP) Checks. Please note that an AFP check differs from a Nationally Coordinated Criminal History Check and the two cannot be used in replacement of the other.
You may be eligible for an Urgent Check if your reason for a check falls under one of the following categories:
Local police stations and Australian National Character Check access the same central government database to issue police check results.
There is no difference in the legitimacy of a Nationally Coordinated Criminal History Check issued by a local police station and Australian National Character Check.
An applicant may notice small differences in the formatting of the certificate, however both are equally valid.
Applicants that apply through Australian National Character Check do however experience the substantial difference in speed and efficiency when obtaining their police check online. 70 percent of police checks are returned to applicants within 24 hours. Results are emailed on the same day they are received. Approximately 30 percent of checks may be referred to one or more police agencies and can take longer than 10 business days to be returned, due to the manual nature of this process. Overall, applicants save time and cost when applying for their police check online.
A Nationally Coordinated Criminal History Check displays all court outcomes that are considered releasable by Australian police agencies.
The Australian Federal Government made major changes to ID requirements for police checks since July 2018 as part of the National Identity Security Strategy. These changes replaced the '100 points' ID system that was traditionally in place.
The introduction of The Federal Government’s National Identity Security Strategy has been the catalyst for the changes. The strategy is designed to enhance and improve the security of identity documents, authentication standards, the integrity of data holdings, and procedures for document verification. This keeps your data and identity more secure.
Since July 2018, applicants must provide four identification documents and a biometric link to obtain a police check. These include:
During the police check application you will be asked to provide at least five years of residential address history. The "current address" must be an Australian address. The other previous addresses may be international addresses
As an accredited provider, we are legally required to request your identification documents to ensure we can adequately verify your identity before sending your police check results.
The Federal Government has made specific rules for accredited providers of police checks to follow before individuals in the community are given access to their official police check results.
Australian National Character Check offers an easy to follow online application form where you can provide images of your identification documents. We verify the documents digitally.
As part of the Federal Government's identity verification requirements, Australian National Character Check is required to establish a bio-metric link between the applicant and their ID documents. A self-photo "selfie" demonstrating liveness as instructed on our website is a bio-metric link.
New Zealand citizens living in Australia are issued with an automatic residency visa in Australia. New Zealand citizens may not have a VISA grant notice, but their details will be stored in the Department of Home Affairs Visa records system.
While completing your police check, please provide a clear photo of your passport in BOTH Commencement and Primary ID Categories and submit your police check.
Australian National Character Check has access to the Department of Home Affairs Visa system and will extract your Australian Visa using your passport details.
Applicants must provide all four identification documents in their current name. Alternatively applicants should produce an official Change of Name certificate or Marriage Certificate issued by the Australian Government - Registry of Births Deaths and Marriages.
The above rules are established by the Federal Government and must be followed strictly.
Slight changes such as misspellings, inconsistent hyphens, spaces or name formatting can mean that your documents are not considered consistent with the rules required to get a police check.
Applicant’s should approach their local government shopfront to get identification documents corrected should they find misspellings, inconsistent hyphens, spaces or incorrect name formatting on their identification documents.
Applicants must meet the minimum identity requirements regardless of which police check provider they use.
Applicant’s should approach their local government shopfront to get identification documents updated should they find they do not meet minimum identification document requirements.
This means that you may need to obtain new documents, or have your existing documents changed to reflect your name correctly if they currently do not.
As a Federal Government requirement, Australian National Character Check does not accept expired identification documents.
Sometimes identification documents cannot be accepted. The reason for this is because the rules given to us by the government will not allow us to accept the documents for certain compliance reasons.
Some of these reasons include:
A pricing schedule outlining the cost of a police check can be found below:
| Check Type | Base Cost (GST Inc) |
|---|---|
| Nationally Coordinated Criminal History Check (police check) Used for Employment positions, probit and a variety of Australian Licensing and Registration schemes. | $52.90 + GST |
Australian National Character Check offers payments for its services via Credit Card, Debit Card or PayPal.
Alternatively, we also allow Electronic Bank Transfer, details for this are below:
Account Name: National Character Checks Pty Ltd
BSB: 062 909
Account Number: 1024 2779
Reference: Surname and Application reference number
Reason: Reason for your bank transfer
Australian National Character Check is NOT required to provide a refund for:
Nationally Coordinated Criminal History Checks in Australia may only be conducted by an Agency that is accredited by the ACIC. Not just any organisation may conduct police checks. There are extensive security and compliance requirements that must be achieved and maintained. Our accreditation with the ACIC is under our registered legal entity name Australian National Character Check Pty Ltd. Our trading name is Australian National Character Check. Our ABN is 29 621 712 598. You can find our accreditation details by looking for Australian National Character Check listed on the Official ACIC Government website available here: List of Accredited Brokers
By providing a streamlined and highly secure online procedure, 70 percent of police checks are returned to applicants within 24 hours. Approximately 30 percent of checks may be referred to one or more police agencies and can take longer than 10 business days to be returned, due to the manual nature of this process. Our technology gives applicants the flexibility to no longer have the hassle in dealing with paper forms or wait in ques to get identity documents certified. With instant SMS updates and a support team based in Canberra ACT, Australian National Character Check™️ has become the go-to service for individuals and businesses across Australia.
An applicant is required to submit the following ID documents:
Smart Identification is a new form of Identity Verification system that provides Australian National Character Check with the capability to confirm an individual's identity. Smart Identification has implemented cutting edge biometric comparison technology that provides a further level of security and additionally acts as a preventative measure against Identity theft and fraud. Smart Identification will require an Applicant to submit ID documents and a self photo (selfie) for biometric comparison purposes.
Please note: To use our Smart Identification system you must hold: a current Australian Drivers License (of any State or Territory), a current Passport (national or international), or an Immicard.
In the event where you cannot provide a current Passport (national or international), a current Australian Drivers License (of any State or Territory), or an Immicard, you will be required to provide a certified True Copy of a passport style photo. A certified true copy is a photocopy of the original document, which has been certified as a true and accurate by a person authorised to witness and certify documents. A full list of persons that can certify your document and passport style photo can be found here.
In order to submit a Certified True Copy photo, you must mail it to the following address. Please mail using the following details:
Australian National Character Check
PO Box 237, Fyshwick, ACT, 2609
No, for compliance reasons we require you to mail in the certified hard copies to the address stated above.
Our Smart Identification system takes a real time photo of our Applicants so that we can conduct biometric comparison to ensure that the Applicant is who they claim to be. This measure is implemented to reduce chances of identity fraud occurring and to protect our community and applicants.
The safety and security of our Customers data is of immense importance to Australian National Character Check, and for this reason we have implemented high caliber security measures such as 256-bit data encryption and SSL Encryption on our website.
Only Australian National Character Check’s authorised verification team or contractors are be able to view ID documents submitted by Applicants.
Rejection of an ID document may have occurred as it may not have been legible, expired, or did not meet the requirements stated on our Image Guidelines during the ID upload stage in your application.